Refund policy

Luna World Return and Refund Policy

1. Contact Us:

• If you receive an item that is damaged or it is not the correct size, please reach out to our customer support team promptly at lw.kids2020@gmail.com. We kindly request that you notify us within 15 days of receiving the item to report the issue.

2. Refund Option: Store Credit Only

• In cases of a damaged or imperfect item, the sole refund option available is Store Credit. You can choose to receive store credit, which is valid for 30 days and can be used for future purchases on our website.

3. Packaging Requirements:

• To be eligible for a return and refund, the item's original packaging must be intact, including all tags and labels. Please ensure that the package is returned without any damage.

4. Shipping Costs:

• Please note that the buyer is responsible for covering the shipping costs associated with the return of the item.

Exclusions:

• Please note that items marked as "Sale" are not eligible for return, regardless of the reason.

At Luna World, we prioritize your satisfaction and aim to make your shopping experience a pleasant one. Our dedicated customer support team is here to assist you and ensure a smooth resolution. If you have any questions or need to initiate a return, please don't hesitate to contact us.

Thank you for choosing Luna World.